United Airlines' employees violently dragging a passenger from an overbooked flight after he refused to leave his seat was a catastrophic mismanagement of the situation, writes the USA Today Editorial Board. They stress that in a situation that should have been resolved before boarding, United should have raised the compensation until someone volunteered to leave. The company then demonstrated untactful apathy with a half-apology for its employees' violence, infers the Editorial Board. According to the news source, handling the situation the right way would have saved the company a lot of the losses they will rightfully face after this debacle.
The public outrage at United Airlines is an emotional overreaction to a situation that isn’t quite as black and white as it seems, theorizes John Ziegler of Media ITE. He points out that airline passengers have a strict rule of conduct when they are on a plane, which the passenger at the center of this incident didn’t follow. Far from justifying the violence that ensued, Ziegler implies that the passenger's behavior was erratic and uncooperative. This situation highlights society’s mob mentality that embraces the narrative of a victim being brutalized by a corporate entity, in Ziegler’s view. He suggests that people study every aspect of the situation before drawing conclusions.